bKash: Usually 1–5 minutes. During peak hours or high server load, it may take up to 15 minutes.
Nagad: Similarly 1–5 minutes. Thanks to Nagad's instant transfer feature, most transactions go through very quickly.
Rocket / Bank Transfer: 5–30 minutes. Bank transfers may take up to 2 hours.
What to do if a deposit fails:
1. First, check your mobile banking app to see whether the amount was deducted.
2. If the amount was deducted but your balance hasn't updated after 20 minutes, email support@vipvip.my or reach out via live chat with a screenshot or transaction ID.
3. vipvip's payment team typically reviews and resolves the issue within 30 minutes.
4. If no amount was deducted, go ahead and make the deposit again directly.
The mobile banking account used for deposits must be registered in your own name. Third-party deposits are not accepted.
bKash: Minimum ৳500 per transaction.
Nagad: Minimum ৳500 per transaction.
Rocket: Minimum ৳500.
Bank Transfer: Minimum ৳1,000.
There is no set daily maximum deposit limit, but you can set your own deposit limit at any time under Responsible Gaming in your account settings.
First Deposit Benefits: New accounts receive a 100% Welcome Bonus on their first deposit, up to ৳10,000. The more you deposit, the bigger your bonus — just stay within your means.
Remember — only deposit what you can afford to lose. Betting is entertainment, not a source of income.
Bet History:
After logging in, click the profile icon in the top right → select "My Bets" or "Bet History". Here you'll find:
– Date, time, event, and market for every bet
– Bet amount & odds
– Outcome (won, lost, or in progress)
– Winnings amount
You can filter by date, sport, or result (win/loss). Up to 90 days of history is available.
Transaction History:
Go to Profile → "My Wallet" or "Transaction History" to view a full record of all deposits, withdrawals, and bonus credits — including date, amount, and status.
Even easier to view on the app: The vipvip app displays all this information in a cleaner layout, and filtering is even easier. Download the App and check your account from anywhere.
What you can update yourself (via Account Settings):
– Email address (verified via OTP sent to your current email)
– Mobile number (add a new number by verifying via OTP sent to the old one)
– Password
– Contact information
– Notification preferences
Steps to change your mobile number:
Log in → Profile → "Account Settings" → "Contact Information" → "Change Mobile Number" → an OTP will be sent to your old number → verify with the OTP → enter your new number → an OTP will be sent to the new number → confirm with that OTP.
What cannot be changed directly:
Your name and date of birth are locked after KYC verification is completed. To request a change, email support@vipvip.my directly with your reason and supporting documents. Each case is reviewed individually.
If you no longer have access to your old mobile number, it cannot be changed through Settings. In that case, please contact support with your KYC documents.
Daily Login Reward:
Logging in to vipvip once a day automatically credits a small bonus or free bet. Log in seven days in a row and you'll unlock a special weekly reward. Check your Home page or the Bonus section after logging in to see what you've earned.
Free Spins:
Free spins are awarded during select promotions or at the launch of new slots games. To receive them:
1. Open the "Bonus" or "Promotions" section.
2. Check current free spin offers.
3. Click the "Claim" button.
4. Go to the designated slots game and use your free spins.
Special Event Activities:
During major events like the World Cup or big tournaments, vipvip runs special leaderboards, tournaments, and missions. You don't need to apply separately — just be logged in to your account to participate. Turn on push notifications to get instant updates whenever a new activity goes live.
Keep app notifications on — you'll be alerted instantly when new free spins or daily bonuses are available, so you can claim them before they expire.
Temporary Break – Cooling-Off Period:
You can take a temporary break from betting for anywhere between 24 hours and 30 days. During this period you can still log in, but placing bets or making deposits will not be possible.
How to do it: Account Settings → "Responsible Gaming" → "Cooling-Off" → Set the duration → Confirm.
Long-Term Break – Self-Exclusion:
Accounts can be deactivated for anywhere between 6 months and 5 years, or permanently. During this period, access to the account will be completely blocked. If you have a remaining balance, withdraw it before applying for self-exclusion.
Permanent Account Closure:
To permanently delete your account, email support@vipvip.my with "Account Closure Request" in the subject line. Let the team know your reason and they will assist you through the process. Data deletion typically takes 7 business days.
We recommend withdrawing any remaining balance before taking a break. For more details, visit the Responsible Gaming Page See.
License & Regulation:
vipvip operates under an international gaming license. License details can be found in the footer of the website. A licensed platform is required to follow specific regulations — including keeping player funds separate, ensuring fair gameplay, and undergoing regular audits.
Technical Security:
– All data is secured with SSL/TLS encryption
– Payment gateway uses international-grade security
– Two-factor authentication (2FA) available
– Automatic alerts are sent for any suspicious activity
Proof of Transparency:
– Winnings are withdrawn on time
– Game outcomes are controlled and verifiable via RNG (Random Number Generator)
– All bonus terms are clearly stated Terms & Conditions
– Support team assists in Bengali 24/7
How to test it for yourself:
Start small — make a modest deposit, place a bet, and withdraw if you win. That's how most new members put the platform to the test. Thousands of Bangladeshi members on vipvip withdraw regularly and enjoy betting every day.
If you have any doubts, email support@vipvip.my or ask via live chat before registering — no question goes unanswered.